At jilis, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program is built to protect every Filipino player — with real tools, real limits, and real support whenever you need it.
Minimum age
requirement in
the Philippines
Gambling is for entertainment only. Never bet more than you can afford to lose. Must be 21 years or older to play at jilis Casino.
Responsible gaming isn't just a checkbox for us — it's woven into every part of the jilis platform. Here's what we do to keep your gaming experience healthy and enjoyable.
Every jilis account goes through a mandatory KYC process. We verify that all players are 21 years of age or older before any real-money gaming is allowed — no exceptions, no shortcuts.
Set daily, weekly, or monthly deposit and loss limits directly from your account dashboard. Once a limit is set, it takes effect immediately — and increasing it requires a mandatory 24-hour cooling-off period.
Enable session time reminders to receive alerts after 30, 60, or 90 minutes of continuous play. You can also set a hard session limit that automatically logs you out when your chosen time is reached.
If you feel you need a break, jilis offers self-exclusion periods of 1 week, 1 month, 3 months, 6 months, or permanent exclusion. During exclusion, your account is fully locked and all marketing is suspended.
Take a short break with our cool-off feature — pause your account for 24 hours, 48 hours, or 7 days without going through full self-exclusion. Perfect for when you just need a moment to step back.
Your jilis account dashboard shows a full history of your deposits, withdrawals, wins, losses, and net gaming activity — so you always have a clear, honest picture of your gaming spend.
Our responsible gaming team actively monitors player behavior for signs of problem gambling. If we notice patterns of concern, we may reach out proactively to offer support and resources.
Our trained responsible gaming support team is available 24/7 via live chat and email. They can help you set limits, activate self-exclusion, or simply talk through any concerns you may have.
jilis puts the power in your hands. All responsible gaming tools are available directly from your account settings — no need to contact support to activate them. Here's a step-by-step look at what's available and how each tool works.
All limit reductions and self-exclusion requests take effect immediately. Limit increases require a mandatory 24-hour waiting period to give you time to reconsider.
Sample Limit Dashboard
For illustration purposes only.
Go to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly caps in Philippine Peso (₱). Reductions apply instantly; increases require 24 hours.
Instant ActivationCap the maximum amount you can lose in a given period. Once your loss limit is reached, your account is automatically restricted from further real-money play until the period resets.
Auto-EnforcedSet a maximum session duration. You'll receive a pop-up reminder at your chosen interval, and a hard logout when your session limit is reached — keeping your play time in check.
CustomizableTake a short break from gaming without full self-exclusion. Choose 24 hours, 48 hours, or 7 days. During a cool-off, you cannot log in or place bets, but your account remains active.
24h – 7 DaysFor a more serious break, self-exclusion locks your account for 1 week, 1 month, 3 months, 6 months, or permanently. All bonuses are forfeited and marketing is fully suspended.
Permanent OptionYou may permanently close your jilis account at any time by contacting our support team. Any remaining balance will be returned to your verified withdrawal method after standard checks.
PermanentProblem gambling can affect anyone — regardless of age, income, or background. Recognizing the warning signs early is the first step toward getting help. If any of the following sound familiar, please reach out.
If you recognize three or more of the following signs in yourself or someone you know, we strongly encourage you to use our self-exclusion tools or contact our responsible gaming support team immediately.
Spending more money on gambling than you originally planned or can afford to lose
Chasing losses — continuing to gamble in an attempt to win back money you've already lost
Lying to family members, friends, or colleagues about how much time or money you spend gambling
Neglecting work, school, family responsibilities, or personal relationships because of gambling
Feeling restless, irritable, or anxious when you try to cut down or stop gambling
Borrowing money, selling possessions, or taking out loans to fund gambling activity
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
Repeatedly trying to stop or reduce gambling but being unable to follow through on those intentions
Ask yourself these questions honestly. This is not a clinical diagnostic tool — it's a simple self-check to help you reflect on your gaming habits. If you answer "yes" to several of these questions, it may be time to use our responsible gaming tools or seek professional support.
Healthy gaming means playing for fun, within your budget, and without it affecting other areas of your life. jilis is here to help you keep it that way.
Reflect on the past 12 months
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Have you ever felt the need to gamble with larger and larger amounts of money to get the same level of excitement?
Have you ever tried to win back money you lost gambling, and ended up losing even more?
Has gambling ever caused serious problems in your relationships, at work, or with your finances?
Have you ever felt guilty, ashamed, or anxious about your gambling habits?
Have you ever hidden your gambling activity from people close to you, like family or friends?
Have you ever thought about or attempted to stop gambling but found yourself unable to do so?
If you answered "yes" to two or more questions, please consider using our self-exclusion tools or contacting our support team. You are not alone.
You don't have to face problem gambling alone. These organizations provide free, confidential support to Filipinos dealing with gambling-related issues. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines and provides player protection resources.
pagcor.phThe NCMH provides mental health services across the Philippines, including counseling for behavioral addictions such as problem gambling. Services are available in Manila and through regional centers.
ncmh.gov.phA fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings available in Metro Manila, Cebu, and Davao.
ga-philippines.orgOur dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Contact us via live chat or email to activate limits, request self-exclusion, or simply talk to someone who understands.
[email protected]jilis Casino is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. Our responsible gaming policy is aligned with PAGCOR guidelines and international best practices for player protection.
jilis takes extra care to identify and protect players who may be at risk of developing gambling-related problems. Our player protection measures include:
Set your limits, know your boundaries, and enjoy everything jilis Casino has to offer — slots, bingo, golf, plinko, and live dealer games — all within a safe and responsible environment built for Filipino players.
Must be 21 years or older to play. Please gamble responsibly. Gambling involves financial risk.