Frequently Asked
Questions at jilis

jilis Casino requires identity verification before you can make withdrawals. Accepted documents include:

• Philippine Passport
• SSS ID or UMID Card
• Driver's License (LTO)
• PhilHealth ID
• Voter's ID
• Postal ID

You may also be asked to provide proof of address (a utility bill or bank statement dated within the last 3 months) and proof of payment method. Documents should be clear, unedited photos or scans. Most KYC reviews are completed within 24–48 hours.

On the jilis Login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat.

No. jilis Casino strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

Some account details — like your registered name and date of birth — cannot be changed once verified, as they are tied to your KYC documents. For other details such as your mobile number, email address, or home address, log in to your jilis account, go to Account Settings → Personal Details, and submit a change request. Changes to sensitive fields may require additional verification for security purposes.

New jilis Casino players are eligible for a welcome bonus on their first deposit. The bonus is credited to your account automatically once your qualifying deposit is confirmed. The bonus amount is subject to wagering requirements — meaning you need to wager the bonus a specified number of times before it can be withdrawn as real cash. Full terms and conditions for each promotion are listed on the relevant promotion page.

A wagering requirement (also called a playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the wagering factor before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 30x wagering requirement, you need to place a total of ₱15,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

If you request a withdrawal before completing the wagering requirements, the bonus amount and any winnings derived from it will be forfeited. Only your original deposit amount (minus any losses from real-money play) will be available for withdrawal. We recommend reviewing the full bonus terms before opting in to any promotion at jilis Casino.

You can opt out of bonus offers at any time by going to Account Settings → Promotions Preferences and toggling off bonus participation. Once opted out, future deposits will not automatically trigger bonus credits. If you have an active bonus you wish to forfeit, contact our support team and they can remove it from your account — note that any associated winnings will also be removed.

jilis Casino supports a wide range of payment methods popular with Filipino players:

All transactions are processed in Philippine Peso (₱). Available methods may vary depending on your location and account verification status.

The minimum deposit at jilis Casino is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank's own transaction limits. There is no maximum deposit limit set by jilis, though your bank or e-wallet provider may impose their own daily limits. Deposits are credited to your jilis account instantly in most cases.

Withdrawal processing times at jilis Casino vary by method:

• GCash / PayMaya: Usually within 1–4 hours after approval
• BPI / BDO / Metrobank (InstaPay): Within 24 hours
• Bank Transfer (PESONet): 1–3 business days
• Credit / Debit Card: 3–5 business days

All withdrawals are subject to a standard security review. First-time withdrawals may take slightly longer as our team verifies your payment details. The minimum withdrawal amount is ₱500.

jilis Casino does not charge any fees on deposits or withdrawals on our end. However, your bank, e-wallet provider, or card issuer may apply their own transaction fees or currency conversion charges. We recommend checking with your payment provider before initiating a transaction. GCash and PayMaya transfers to and from jilis are generally fee-free for standard transactions.

Most deposits are credited instantly. If your deposit hasn't appeared after 15 minutes, try the following:

• Refresh your jilis account balance page
• Check your GCash or bank app to confirm the transaction was completed on their end
• Check your jilis transaction history under Account → Cashier → Transaction History

If the funds left your payment account but haven't arrived in jilis after 30 minutes, contact our support team with your transaction reference number and we'll investigate right away.

jilis Casino offers a diverse game library designed for Filipino players:

• Slots — hundreds of titles from leading providers, with varying themes, paylines, and RTP rates
• Bingo — classic and modern bingo variants with real-time draws
• Golf Games — unique skill-based golf gaming experiences
• Plinko — the fan-favorite ball-drop game with multiplier prizes
• Live Casino — live dealer baccarat, roulette, blackjack, and more streamed in real time

All games are accessible directly from your browser — no download required.

Yes. All games at jilis Casino use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live dealer games use physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time for full transparency.

Bet limits vary by game type. As a general guide:

• Slots: Minimum ₱1 per spin, maximum varies by title (up to ₱5,000 per spin on some games)
• Bingo: Minimum ₱10 per card
• Plinko: Minimum ₱5 per drop
• Golf Games: Minimum ₱10 per round
• Live Dealer Tables: Minimum ₱50, maximum ₱50,000 depending on the table

Specific limits are displayed on each game's interface before you place a bet. VIP players may have access to higher table limits upon request.

jilis Casino is committed to promoting safe and responsible gaming for all Filipino players. We offer the following tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly deposit caps in ₱
• Loss Limits — restrict how much you can lose in a given period
• Session Time Limits — get notified or automatically logged out after a set play duration
• Cool-Off Period — take a short break of 24 hours to 6 weeks
• Self-Exclusion — block access to your account for 6 months, 1 year, or permanently
• Reality Check — periodic pop-up reminders showing your session time and net balance

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period. Once activated, you will be immediately logged out and unable to log back in for the duration of the exclusion. Any pending withdrawals will still be processed. Self-exclusion cannot be reversed before the chosen period ends. If you need immediate assistance, contact our support team via live chat.

jilis Casino operates in compliance with applicable Philippine gaming regulations. The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing online gaming in the Philippines. Players must be 21 years of age or older to participate in real-money gaming, in line with Philippine law. We take our regulatory obligations seriously and cooperate fully with all relevant authorities to maintain a safe and legal gaming environment.